1. Digital delivery

• The digital IAA Driver's License Translation (IAA-DLT) is delivered as a PDF by email (attachment and download link).
• Standard digital delivery: 1–12 hours after the manual review is complete.
• VIP processing add-on ($29): approximately 5 minutes after the manual review is complete.
• You may re-download the digital IAA-DLT at any time during its validity.

2. Physical production and shipping

• Physical orders are produced in 1–2 business days after the manual review is complete.
• Shipping methods:
  • Standard Shipping ($9): local postal services, 15–30 working days, with tracking.
  • Express Shipping ($29): FedEx, 3–7 days, with tracking.
• DHL or UPS may be used for certain routes where FedEx or local postal coverage is insufficient.
• "Completed" means shipped, not delivered. Delivery ETAs are carrier-dependent estimates and are not guarantees.

Production schedule

• Digital IAA-DLT. Delivered by email in 1–12 hours (Standard) or approximately 5 minutes (VIP). Digital support operates 24/7; there is no cutoff time for digital orders.
• Physical IAA-DLT. Production runs in three regional facilities and operates Monday through Friday:
  • United States — US Eastern Time (ET), 9 AM – 2 PM ET
  • China — China Standard Time (CST, UTC+8), 9 AM – 2 PM CST
  • United Kingdom — UK local time (GMT/BST), 9 AM – 2 PM local
• Orders received outside a region's business hours enter production on the next operational region's next business day.
• If one region is closed for a consecutive holiday of two or more days, orders route to the remaining operational regions so customer-visible delivery windows are not extended.

3. Address restrictions

• We do not ship to PO Boxes.
• We do not ship to military (APO / FPO) addresses.
• Hotels, Airbnbs, and business addresses are allowed.
• Brazil shipments require a valid CPF (Cadastro de Pessoas Físicas tax number) to clear customs.
• Japan, China, South Korea. Some rental companies in these countries have been known to reject privately-issued translation documents. We display a specific disclaimer at checkout for orders shipped to these destinations. You may still complete the purchase if you plan to use the IAA-DLT in other countries.

4. Tracking

• A tracking number is provided for both Standard and Express shipping once the parcel is dispatched.
• You can track your shipment at the carrier's website.

5. Address changes

• Address changes are possible only before the parcel has been dispatched. Contact hello@iaapermittranslation.com with your order number and the corrected address.
• After dispatch, address changes may only be possible via the carrier, subject to carrier rules and additional charges borne by you.

6. Lost, damaged, or undelivered parcels

Our Replacement Guarantee covers lost or undelivered digital IAA-DLTs, lost or damaged physical booklets or cards, and failed delivery confirmed by carrier tracking. See the Refund and Cancellation Policy for full terms.

Failed delivery due to incorrect address or recipient non-response

The Replacement Guarantee and free reshipment do not apply where a delivery failure was caused by:

• an incorrect or incomplete shipping address submitted by you at checkout; or
• your failure, or the failure of an authorised recipient, to respond to the carrier’s delivery attempts or collection notices.

In these cases:

• A new shipping fee is required for any reshipment.
• If the carrier returns the parcel to us, we will hold it for 30 days. If you do not arrange reshipment and pay the new shipping fee within that period, the physical items are disposed of and no refund of the original order or shipping fee is provided.
• Before dispatch, you are responsible for ensuring your address is correct and accessible. Address changes are possible only before dispatch — see § 5.

7. Customs, import duties, and taxes

• Customs fees or import duties may apply depending on the destination country and are the responsibility of the customer. The customer is responsible for import duties, VAT, or local taxes that may be charged on arrival in the destination country.
• We have no control over customs inspections, delays, seizures, or local processing times. Where the parcel is seized or destroyed by customs authorities beyond our reasonable control, we will work with you in good faith but cannot guarantee recovery of fees or the parcel.
• We cannot influence carrier routing decisions, including re-routing for weather, customs, or trade-rule changes.

8. Shipping-delay cancellation right (FTC Mail Order Rule)

Under the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), if we cannot ship your physical IAA-DLT within the time advertised and you do not agree to a new shipping date, you have the right to cancel for a full refund. The parallel right for EU consumers is set out in Article 18 of the EU Consumer Rights Directive.

9. Restricted destinations

This section takes precedence over any general "worldwide shipping" language that may appear in our marketing copy. Restrictions are imposed to comply with US sanctions administered by the Office of Foreign Assets Control (OFAC; 31 CFR Parts 510, 515, 542, 560 and related orders), Executive Orders 13685 and 14065, and carrier service limitations published by FedEx, DHL, UPS, and USPS.

9.1 Full block — neither digital nor physical orders accepted

• Cuba
• Iran
• North Korea
• Syria
• Crimea (Ukraine region)
• Donetsk People's Republic region (Ukraine)
• Luhansk People's Republic region (Ukraine)

Orders destined for or payment originating from these jurisdictions are declined at the payment layer.

9.2 Physical-only block — digital orders only, subject to sanctions screening

The jurisdictions below are blocked for physical shipment due to published common-carrier restrictions. Digital orders may proceed subject to per-order sanctions screening at the payment layer.

• Afghanistan
• Central African Republic
• Equatorial Guinea
• Somalia
• Sudan
• Yemen
• Libya
• Brunei

9.3 Per-order sanctions screening

The following jurisdictions are subject to per-order sanctions screening via Stripe Radar and OFAC screening at the payment layer. Orders may be approved or declined on a case-by-case basis depending on the specific region, identity verification, and applicable sanctions targeting.

• Russia (regions other than Crimea, Donetsk, and Luhansk)
• Belarus
• Venezuela
• Myanmar / Burma

9.4 Authority

Sanctions-driven blocks are imposed under the OFAC sanctions programs cited above. Carrier blocks are imposed by FedEx, DHL, UPS, and USPS service restrictions. We do not waive these restrictions on customer request.

10. Re-delivery and return to sender

If a parcel is returned to us as undelivered because you were not at the address, the address was incorrect, or the parcel was refused, we will contact you to arrange re-delivery. Re-delivery fees charged by the carrier are borne by you. If we cannot reach you within a reasonable time, the order will be treated under the Replacement Guarantee with the Replacement Guarantee's documentary requirements.

11. Force majeure

We are not liable for shipping failure or delay caused by events beyond reasonable control, including war, natural disaster, pandemic-related disruptions, customs seizure, carrier failure, or government action.

12. If your order hasn't arrived

• Day 0 (order placed): you receive an order confirmation email. If you don't see it, check your spam folder.
• Past the digital-delivery window (1–12 hours Standard, 5 minutes VIP): contact hello@iaapermittranslation.com with your order number.
• Past the physical-shipping window (15–30 days Standard, 3–7 days Express): contact hello@iaapermittranslation.com. We will open a carrier trace and, if the package cannot be recovered, invoke the Replacement Guarantee at no cost to you.

13. Contact

• Support and shipping questions: hello@iaapermittranslation.com